Terms & Conditions

Liquid Logistics – Terms & Conditions

Last updated: 02 November 2025

These terms apply to all bookings with Liquid Logistics. By booking, you’re saying “yep, I’m happy with these.”

We know T&Cs can be dry, so we’ve kept the language as plain as possible. If anything’s unclear, just ask.

1. Making a Booking

• A booking is confirmed when we’ve accepted it and you’ve paid (full payment for public courses; deposit or invoice for groups).
• Most individual courses/sessions need full payment at the time of booking.
• Your confirmation email will tell you where to meet, what to bring, and how to fill in your digital waiver.
• No waiver = no paddle (and no refund) – this is for insurance and safety.

2. Who Can Take Part

• Paddlesport is adventurous. We work hard to make it safe, but there is always some risk.
• You agree to follow the instructions of the coach/leader at all times.
• Under 18s must have a parent/guardian’s consent. Some sessions require a supervising adult on the water.
• If you turn up under the influence of alcohol or drugs, you won’t be able to take part and no refund will be given.

3. Payment

• We accept bank transfer and online card payment (via our booking system).
• For private / group / bespoke bookings, we may take a non-refundable deposit to secure the date.
• All invoices are payable on receipt unless we’ve agreed something else in writing.

4. Cancellations – By You

Stuff happens. Tell us as early as you can.

• 7 days or more before your activity:
  → you can move to another date or get a full credit.
• 2–6 days before your activity:
  → you can move once to another date, but no refund.
• Less than 48 hours / no show / arrive too late to join:
  → no refund or transfer.

(If we’ve booked coaches/venues/travel especially for you, we may need to keep more of the fee — we’ll tell you at the time of booking.)

Gift vouchers follow the voucher rules below.

5. Cancellations – By Us

We very rarely cancel, but we work on the sea and rivers, so…

We may change location, time, or activity if weather, tides, or conditions aren’t suitable. That’s normal and not a reason for a refund.

If we genuinely have to cancel (unsafe conditions everywhere, illness, not enough people to run it), you get:

• a free transfer, or
• a credit, or
• a full refund.

Your choice.

6. Weather & Conditions

We paddle in rain. We paddle in winter. We’ll paddle in most conditions that are suitable for the group’s needs and abilities — always keeping the safety of our customers as the top priority.

Your coach will make decisions on the day to ensure sessions remain both safe and enjoyable, with achievable learning and positive experiences at the heart of every adventure.

Sometimes we’ll move from sea to harbour or river to keep you on the water — that still counts as the session.We paddle in rain. We paddle in winter. We like paddle in most conditions unless

We don’t paddle when it’s unsafe. Safety is the coach’s call on the day.

7. Your Responsibilities

• You must tell us in advance about any medical/learning needs that could affect your safety.
• You must wear the buoyancy aid / helmet / kit we provide or approve.
• You must use suitable clothing and footwear (we can advise).
• You’re responsible for your own travel and accommodation unless the trip page says otherwise.

8. Scotland Trips / Multi-Day Adventures

• These trips usually run as two day trips and one 2-day mini-expedition with an overnight wild camp.
• Accommodation is not provided.
  As the group forms, we’ll set up a WhatsApp group so you can plan accommodation together or book your own.
• If you turn up without suitable camping/personal kit for the overnight, we may have to limit your participation for safety — no refund.

9. Gift Vouchers

• Valid for 12 months from purchase.
• Can be used against any Liquid Logistics activity (subject to spaces and minimum numbers).
• Non-refundable and not extendable (unless we cancel the activity in that period).
• If you don’t use the full value, the balance stays on the voucher until it expires.

10. Photos & Media

We take photos/video on sessions for social media and marketing and your personal use.

If you don’t want to be photographed, just tell your coach at the start — we’re cool with that.

11. Behaviour

We want chilled, safe sessions. We may remove anyone whose behaviour is:

• unsafe,
• abusive,
• or stopping others from enjoying the day.

No refund will be given, and any damage to kit may be charged.

12. Personal Property

Phones, cameras, car keys, fancy sunglasses — your stuff is your responsibility.

We’ll look after what we reasonably can, but we’re not liable for loss or damage unless we’ve been negligent.

13. Accuracy of Info

We keep our website and course info up to date, but tides, access, and venues can change.

We reserve the right to change locations, timings, or coaches if needed.

14. Complaints

Not happy? Tell us.

Email us within 7 days of your session with what happened and what outcome you’re hoping for. We’ll look into it and reply as soon as we can.

15. Law

These terms are governed by English law and any disputes will be dealt with in the English courts.

Have more questions? Feel free to reach out to us directly. We're here to help you embark on your next adventure!